Terms & Conditions - Tuscany Day Trip

All bookings made through this TUSCANY DAY TRIP website are accepted in accordance with the TUSCANY DAY TRIP Terms & Conditions set out in this document.

TUSCANY DAY TRIP is a trade name of the UNDER THE TUSCAN SUN TOUR Group, with affiliate companies (offices) in Italy. All bookings for TUSCANY DAY TRIP Italy will be managed by the Florence office.

TUSCANY DAY TRIP is registered as trade name of the UNDER THE TUSCAN SUN TOUR a travel agency and tour operator, based in Italy under the legal name of UNDER THE TUSCAN SUN. UNDER THE TUSCAN SUN tours – a fully registered and insured Travel Agency & Tour Operator, specialists in guided walking and wine tours in Italy registration number: 16022012 – info@tuscanydaytrip.it – License authorization as a Tour Operator based in Florence (Tuscany – ITALY ) LUNGARNO PONTE VECCHIO (OLD BRIDGE), 44 – FIRENZE (FI) – FLORENCE – TUSCANY – ITALY, since 04.04.1990 Rental companies with Driver Guide regularly registered at the Chamber of Commerce of Florence N. REA 606005 Company certified by the province of Florence, Tuscany Region and the Government of Italy. – Insurance: EUROPE Assistance Italia S.p.A.- n. 711715 mobile (+39) 348 3146644 – P.IVA: 05449060481 General letting insurance conditions for UNDER THE TUSCAN SUN TOURS Authorisation granted by Provincia di Firenze Florence Guided Tours – Florence Sightseeing Tours – Chianti Tours – Personalized Tours of Florence, Tuscany and Italy Individual, Family and Group Tours Designed Just for You! Works with a team of fully certified professional.

Tour price

Our tour prices are based on rates and service prices applicable at the time of booking. In the unlikely event of unforeseen price increases, TUSCANY DAY TRIP has the right to alter the prices and will notify you immediately of the reason for such changes.

You then have the right to cancel your tour booking if the tour price is altered by more than 10%. TUSCANY DAY TRIP must be notified of the cancellation in writing within two working days.

Tour prices cannot, under any circumstances, be altered less than 20 days before departure.

Reservation

By submitting your booking form through this website, you are offering TUSCANY DAY TRIP the conclusion of a travel agreement in a binding way.

Any other reservation, including a reservation by telephone, as well as any other written reservation sent to TUSCANY DAY TRIP or any of its associated offices, is also binding.

With this reservation you accept responsibility for both yourself and your travel companions and accept the following travel conditions both in your own name and on behalf of the other participants.

Participants/travellers must be at least 18 years of age in order to book. Minors require (written) authorisation from a parent or guardian.

Travel agreement

Once TUSCANY DAY TRIP or any of its associated offices accepts the contract by sending out the booking confirmation or invoice, the travel agreement is to be considered concluded.

Payment conditions

On receipt of your booking confirmation or invoice, a deposit from 20% up to 50% of the total tour cost is required. The full tour cost must be paid to TUSCANY DAY TRIP at least 12 hours prior to departure of the same tour or experience.

In the event the full tour cost has not been paid by the above deadline, the organizers reserve the right to cancel the relevant contract and charge the appropriate cancellation fees. For bookings made less than 12 hours before the departure date, full payment is due at the time of booking.

We accept payment by bank transfer or credit card (VISA and MASTERCARD).

Cancellation Policy

NO PENALTY

There will be no penalty for cancellations of excursion bookings communicated in writing to the organization at least seven days prior to the booked excursion date.

50% PENALTY

Between six and two days prior to the excursion, 50% of the fare will have to be paid; from two days prior to the excursion departure, the payment of the entire amount will be due and no reimbursement will be granted.

100% PENALTY

No reimbursement will be granted to any client who is not at the place of departure at the time established or wrong address or ship or port or city (NO SHOW); including major errors made during the booking process by travel agents or customers, similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the excursion.

Cancellation by TUSCANY DAY TRIP

TUSCANY DAY TRIP reserves the right to cancel a group tour, in cases where the necessary minimum number of participants, as specified on the website, has not been reached. Participants will be notified of such cancellation in writing at least 24 hours from departure.

Replacement

If you cannot travel as planned, you have the right to send someone in your place, provided that TUSCANY DAY TRIP is notified within 4 days of the departure date. TUSCANY DAY TRIP can object to the above replacement if the replacement does not satisfy the requirements for participants. In such cases, cancellation conditions will apply.

The original contract is not affected by replacement, but any resulting additional costs will be charged to the client. TUSCANY DAY TRIP is not responsible for any possible non-acceptance of the above replacement by any other organizers or agents involved with the tour.

Alterations by the client

If you wish to change the departure date or destination of the tour you have booked, we are generally faced with additional costs, just as with cancellations. Such alterations are therefore treated as cancellations. In cases where the alterations do not change the departure date or destination, an administrative fee of 35 euros will apply. No changes may be made less than 21 days before departure and cancellation fees will apply.

Alterations by TUSCANY DAY TRIP

You may cancel your booking without cancellation charges, if the tour booked is materially altered in any case other than abnormal circumstances. This is when:

the cost of the tour is increased by more than 10%
the date of departure is altered by more than 2 days

TUSCANY DAY TRIPmust be notified of such cancellations in writing within two working days. The period of two working days starts from the moment the client is notified by the organizers about the type and extent of tour alterations. No response to the organizers’ notification is taken as confirmation and acceptance of the tour alterations by the client.

Provision of alternative possibilities

When, at the time of departure or thereafter, an important element of the tour is unavailable (for example: transport for continuation of the tour), TUSCANY DAY TRIP will, wherever possible, tentative to provide alternatives at no extra cost so that the tour may continue. In cases where such an alternative possibility does not exist or is rejected by the client for a good, understandable reason, TUSCANY DAY TRIP will, if necessary, organize, without additional cost, either the return journey or transport to another destination, provided that seats are available on the contemplated means of transportation.

Where none of the above possibilities exists, TUSCANY DAY TRIP will compensate the client for the reduced offer by providing a voucher for an adequate replacement offer of the same value as the uncompleted part of the tour.

Liability and Limitation of Liability

The liability of TUSCANY DAY TRIP, in the capacity of tour organizer, in cases of damage or injury, is regulated by the international agreements listed below. Such liability can in no case exceed the limits laid down in the international agreements and regulations.

TUSCANY DAY TRIP is also covered by the liability insurance policy issued by EUROPE ASSISTANCE, in compliance with Article 8 of the legal decree 60/2007 of May 24th, 2007.

TUSCANY DAY TRIP can under no circumstances be held responsible for damage caused by a client’s unauthorized action, or damage caused by third parties, natural disasters or occurrences over which TUSCANY DAY TRIP has no influence (including strikes, timetable alterations, etc.).

TUSCANY DAY TRIP is, within the framework of a company’s duty to exercise due care, only responsible for conscientious travel preparations, careful selection and supervision of service providers, the correctness of service descriptions and the contractually correct provision of services. TUSCANY DAY TRIP is not liable for non-performance by the individual service providers.

Limits on Responsibility

TUSCANY DAY TRIP, its employees, shareholders, officers, directors, successors, agents and assignes , does not own or operate any entity which is to be provided or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other accommodation, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated TUSCANY DAY TRIP companies). All such persons and entities are independent contractors. As a result, TUSCANY DAY TRIP is not liable for any negligent or wilful act of any such person or entity or of any third party.

In addition and without limitation, TUSCANY DAY TRIP is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services, whether resulting from but not limited to acts of God or force mayeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

There are certain inherent risks in travel of this type. These include, but are not limited to, risks of cycling, horseback riding (for example, unpredictable behavior of the horses, being spooked, etc.), hiking, swimming, walking and -on all trips- danger of animals, inaccessibility of medical attention and difficulty in evacuation in the case of a medical emergency. Passengers assume all such risks with regard to these possibilities. By embarking upon his/her trip, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected.

Fit enough to participate

TUSCANY DAY TRIP experience can be greatly rewarding for those who are well prepared. Make sure that you are fit and healthy before going on one of our trips. Carefully read our information on the level of difficulty of the tour and, when in doubt, do not hesitate to consult one of our trip advisors.

Insurance, Passport & Visa

Make sure that you are adequately insured (including medical, personal accident and repatriation costs) with full travel insurance. A valid passport is required for all EC-residents. Non-EC residents should check their visa requirements with their consulate.

Guarantee Fund

TUSCANY DAY TRIPL is covered by the surety insurance with an insurance policy issued by EUROPE ASSISTANCE, in compliance with the legal provisions set by Article 7 of the legal decree 60/2007 of May 24th, 2007 that rules the Tourism Intermediation Companies. Article 21 of legal decree nr. 111 of March 17th, 1995, provides for a guarantee fund.

Complaints and Arbitration

In cases where the client considers that booked services and actually delivered services differ, it is the client’s duty to immediately bring such discrepancy to the attention of the local service provider (hotel, tour leader, etc.), who will clear up the matter or, where this is impossible, provide the client with a statement as to the circumstances and details of the occurrence. This statement, together with the client’s written complaint, must be forwarded to TUSCANY DAY TRIP

Any complaint must immediately be brought to the attention of the local service provider as well as to TUSCANY DAY TRIP or the relevant travel agent. A written complaint must also be received by TUSCANY DAY TRIP within 10 days of the event, for any refund to be considered.

Any dispute resulting from this contract is subject to the judicial authority of the Municipality of Florence (Tuscany – Italy). Where both parties agree, disputes may also be settled through a court of arbitration. This court shall consist of as many arbitrators as there are litigants plus an arbitrator, chosen by the arbitrators, to serve as president.

This court of arbitration, which has its seat at the seat of the travel organizer, will attempt to decide through arbitration.

Applicable Right

The travel agreement is regulated by the above travel conditions and the Tourism Law 7/2001 form March 7th, 2001 of the Municipality of Florence as well as by the Article 7 of the legal Decree 60/2007 of May 24th, 2007 that rules the Tourism Intermediation Companies. Also regulated by the European Travel Directive 90/314/EEC, implemented by the Legislative Decree no. 111 of 17th March 1995 and the International Convention on Travel Contracts signed in Brussels on April 23rd, 1970, enforced by the Law nr. 1084 of December 29th, 1977.